The Health System applications require expert subject matter expertise to ensure they meet operational processes, regulatory requirements, and IT support procedures. The role involves analyzing and documenting user needs, evaluating solutions, and guiding development to meet project requirements.
Requirements
- Serves as senior subject matter expert associated with content, customer operational processes, regulatory requirements and IT support procedures related to assigned Health System applications.
- Able to analyze and document user system and application needs, identify and evaluate alternative solutions and approaches to meeting those needs, help select the optimal solution and implement those solutions.
- Provides detailed requirements for product development, evaluates development projects and guides tailoring of the development process to meet project needs.
- Provide direct application support, updating and maintaining system setup, system configuration and application settings where appropriate.
- Performs and/or coordinates installation, maintenance and modification of assigned Health System applications to meet customer and Health System requirements.
- Maintains or develops application and process documentation.
- Solutions developed or modified are thoroughly tested to prevent production implementation problems.
Responsibilities
- Serves as senior subject matter expert associated with content, customer operational processes, regulatory requirements and IT support procedures related to assigned Health System applications.
- Able to analyze and document user system and application needs, identify and evaluate alternative solutions and approaches to meeting those needs, help select the optimal solution and implement those solutions.
- Provides detailed requirements for product development, evaluates development projects and guides tailoring of the development process to meet project needs.
- Provide direct application support, updating and maintaining system setup, system configuration and application settings where appropriate.
- Performs and/or coordinates installation, maintenance and modification of assigned Health System applications to meet customer and Health System requirements.
- Maintains or develops application and process documentation.
- Solutions developed or modified are thoroughly tested to prevent production implementation problems.
Other
- Acts as the liaison between the operational or functional user areas, vendors and other technical staff.
- Communicates technical requirements to teammates and management and provides assistance to teammates in an effort to enhance the overall services provided by the team.
- Responsibilities and tasks are completed according to established standards with minimal supervision within the assigned timeframe.
- Includes leading projects, developing project and test plans, and use of service management tools.
- Communicates appropriately and professionally at all time.
