MKS Instruments is looking to improve team efficiency and visibility within their IT Delivery department by leveraging ServiceNow (SNOW) configuration, dashboard creation, and reporting tools.
Requirements
- Familiarity with ServiceNow platform and its capabilities
- Basic understanding of data visualization and reporting concepts
- Experience with ServiceNow administration or development
- Knowledge of business intelligence tools such as Power BI or Tableau
- Familiarity with agile project management methodologies
Responsibilities
- Configure ServiceNow to streamline administrative processes and enhance team productivity
- Develop and maintain SNOW dashboards to provide real-time insights into project status and performance
- Create reports and visualizations using tools such as Power BI or other business intelligence platforms
- Generate burndown charts and other project management visuals to track progress
- Assist in training employees on SNOW features and best practices
- Support the enhancement delivery team with data analysis and reporting needs
- Collaborate with team members to identify areas for process improvement
Other
- Currently pursuing a Bachelor's Degree in Computer Science, Information Technology, or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a team
- Up to [0] % of Travel is required.
