Tesla is looking to hire an Application Support Technician to provide essential support to the manufacturing floor, addressing IT issues, maintaining systems, and ensuring smooth operations.
Requirements
- Experience troubleshooting basic network, software, and printing issues
- Familiarity with Manufacturing Execution Systems (MES)
- Proven experience with Microsoft Excel, SQL and basic Python
- Strong knowledge of Windows OS and Microsoft enterprise environments
- Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
- Knowledge of SQL queries and Splunk queries is a plus
- Experience working with PLC, Ignition is a plus
Responsibilities
- Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
- Troubleshoot basic network, software, and hardware related problems
- Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
- Act as the primary contact for incident management, coordinating the resolution of critical system issues
- Perform repetitive detailed assignments and data processing tasks
- Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
- Work with multiple departments in high pressure urgent need scenarios
Other
- The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.
- Ability to remain composed in high-pressure, urgent situations while managing competing demands
- Flexibility to work weekends and any shift
- Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues
- This position requires full-time onsite presence.
