Abbott's Diabetes Care FreeStyle Libre continuous glucose monitor (CGM) sensor and customer experience needs to deliver patient-centered solutions and empathetic experiences critical to helping people with diabetes understand how to manage their disease-state and live life to the fullest. The IT Business Relationship Manager for Complaint Process Automation plays a critical role in driving digital transformation and operational excellence within Abbott’s Post-Market Surveillance (PMS) and complaint handling functions.
Requirements
- Exposure to cloud-based remote process automation deployments like Automation Anywhere, UI Path etc
- Working knowledge of data analytics tools (e.g., Power BI, Tableau) and project management software (e.g., Jira, MS Project).
- RPA certifications (e.g., UiPath Certified Developer, Automation Anywhere Advanced RPA Professional) preferred
- Familiarity with Six Sigma, Lean, or other continuous improvement methodologies.
- Exposure to launching automation solutions in a Health Care or Med Device industry
Responsibilities
- Establish scalable business process standards and governance frameworks, including a business process automation framework.
- Analyze current workflows to identify automation opportunities that enhance accuracy and throughput.
- Define automation integration touchpoints with enterprise application platforms systems to ensure seamless data flow and traceability.
- Deliver high-quality, productivity-enhancing automation solutions that improve cycle times and reduce operational costs.
- Translate operational needs into technical requirements and ensure successful delivery of automation solutions.
- Implement data validation and monitoring processes to ensure data integrity across systems.
- Leverage analytics to identify trends, improve operational efficiency, and support continuous improvement initiatives.
Other
- This is an onsite role located in 1420, Harbor Bay Parkway, Alameda, CA. This is not a remote role/opportunity.
- Bachelor’s degree in computer science, Engineering, or related field
- 10 years years of experience in automation, IT business alignment, or operations
- Communicate effectively with all levels of the organization.
- Ensure all automation processes comply with FDA, ISO 13485, and other relevant regulatory standards.
