Worthington Armstrong Venture (WAVE) is looking to support business continuity during a temporary leave of a Desktop Support Engineer by hiring an IT Desktop Support Intern to assist with desktop support services, end-user troubleshooting, and other technology-related tasks.
Requirements
- Working knowledge of Microsoft applications (Windows OS, Office 365, Teams).
- Basic understanding of computer hardware, networking, and system security.
- Analytical ability to troubleshoot and resolve technical issues.
- Ability to manage multiple tasks in a fast-paced environment.
- Clear communication skills, both verbal and written.
- Strong interpersonal and teamwork skills with a customer service mindset.
Responsibilities
- Provide Tier 1 and Tier 2 help desk support to onsite and remote employees, including troubleshooting desktop, laptop, and mobile device issues.
- Assist with hardware setup, imaging, deployment, and upgrades for end-user equipment.
- Support software configuration, user account setup, and permissions management.
- Document common issues, solutions, and troubleshooting steps in IT systems.
- Participate in small IT initiatives, such as system upgrades, process improvements, and security tasks.
- Provide basic support for network printers, conference room technology, and peripheral equipment.
- Uphold confidentiality requirements, including signing a Non-Disclosure Agreement (NDA).
Other
- College senior or student with prior help desk experience strongly preferred.
- Candidate must have completed at least two years of a degree program in Information Technology, Computer Science, or a related discipline.
- Ability to sit for prolonged periods; repetitive motion of hands/wrists/fingers; think analytically and solve technical problems with accuracy;
- Ability to communicate effectively with end-users, including active listening and clear explanations;
- Ability to move between different locations onsite to provide direct IT support; lift and carry standard IT equipment (computers, monitors, peripherals) as needed;
