Keysight Technologies is seeking local college students to assist employees in transitioning to evolving productivity platforms by delivering hands-on training and troubleshooting a range of devices, focusing on software applications and guiding users to leverage internal resources.
Requirements
- Understanding of different hardware and software platforms from iOS to Android, Windows, and Mac OS.
- Knowledgeable about the Microsoft environment on both Mobile and PC platforms.
- Audio visual experience (Bluetooth, audio settings in the operating system, headsets, soft phone services, etc.)
- Experience with collaboration platforms (Teams, Zoom, etc.)
- Knowledge and experience using Microsoft and Mac command line interfaces.
- General understanding of Microsoft ActiveSync and Active Directory Architecture.
Responsibilities
- assist Keysight employees in transitioning to evolving productivity platforms by delivering hands-on training and troubleshooting a range of devices, including iPhones and laptops.
- guiding users to leverage internal resources such as Microsoft Office 365 Cloud, Success Factors, Comaround (Knowledge Management), and Concur.
- resolving technical issues that may arise.
- gain insight into access and authentication procedures, endpoint devices, and networking, while interacting directly with Keysight personnel at our IT Hub.
- operates as a walk-up solution center for internal clients.
- work with ITSM software, including ServiceNow, and participate in diverse projects within the organization.
Other
- Strong people skills and a knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of customer appointments.
- Customer Service mentality
- Good communication and listening skills
