Improve and simplify store processes and systems by acting as a vital link between IT, Store Operations, and various Store Support Center departments at 7-Eleven Inc.
Requirements
- Pursuing a degree (Bachelor’s or Master’s) in Computer Science, Computer Engineering or related technical field
- Understand of the RIS (Retail Information System) including POS, ISP. GOT, and Scanner functionality
- Proficiency in Microsoft PowerPoint, Excel and other Microsoft Office applications
- Strong problem resolution skills; able to provide solutions and recommendations for resolution
- Exceptional attention to detail, time management and prioritization skills
- Ability to independently lead projects and collaborate with cross-functional colleagues
- Strong verbal and written communication skills; ability to communicate effectively across multiple stakeholders, including senior management
Responsibilities
- Obtain knowledge of Store RIS System & how different application work by spending time in 7-Eleven store & working with dedicated IT Field Manager.
- Analyze ServiceNow Case data to identify trends and opportunity stores in every regions for proactive monitoring & addressing root cause.
- Review daily open network cases to ensure proper resolution process being followed to get issues resolved within reasonable time frame,
- Participate in UAT (User Acceptance Testing) session for all new software/hardware in lab stores before production release.
- Participate extensively in pilot phase of new software and hardware releases and ensures that system issues are reported timely and effectively to the project and support teams during pilot
- Provide input into system development and procedures improvements through consultation with Operations and Store Support Center departments.
- Maintain extensive understanding of how and why systems and applications work the way that they do in order to develop communications and address issues and issues within assigned regions/zones.
Other
- Pursuing a degree (Bachelor’s or Master’s) in Computer Science, Computer Engineering or related technical field
- Exceptional attention to detail, time management and prioritization skills
- Ability to independently lead projects and collaborate with cross-functional colleagues
- Strong verbal and written communication skills; ability to communicate effectively across multiple stakeholders, including senior management
- Excellent verbal and written communication skills.
