Tarrytown Expocare Pharmacy needs to ensure their pharmacy locations run smoothly by traveling to sites, troubleshooting issues in person, and preventing recurring incidents through proactive maintenance and optimization, with a strong emphasis on printer support, device management, and hardware optimization.
Requirements
- A+ Certification or equivalent technical certification.
- 3+ years of experience in IT support, with strong hardware and printer troubleshooting expertise.
- Hands-on experience with Windows OS, Office 365, Active Directory, and VDI (Citrix or Microsoft).
- Familiarity with MDM platforms (Intune, AirWatch, or similar).
- Strong ticket management skills (ServiceNow, Jira, ConnectWise, or equivalent).
- CompTIA Network+ or Security+ certification for networking and compliance support.
- Microsoft Certified: Modern Desktop Administrator Associate or Endpoint Administrator Associate.
Responsibilities
- Serve as a Level 2 specialist for hardware and software support, with a focus on printers, MDM, and site hardware optimization.
- Perform regular site visits to pharmacy locations to proactively monitor, maintain, and improve IT hardware and software performance.
- Troubleshoot and resolve printer issues (drivers, connectivity, performance, and optimization), ensuring uptime for pharmacy workflows.
- Support desktop, laptop, docking station, and peripheral hardware configuration and troubleshooting.
- Manage Mobile Device Management (MDM) solutions, ensuring secure deployment and lifecycle management of mobile and field devices.
- Handle escalated tickets from Level 1 support and MSP partners, driving issues to resolution.
- Assist with hardware procurement, inventory, and deployment across multiple locations.
Other
- Onsite – Austin, TX (with regular regional travel)
- M–F, 8am–6pm (8-hour shift within this window; occasional after-hours as needed)
- Excellent customer service skills with the ability to explain technical issues to non-technical users.
- Willingness to travel regularly to pharmacy sites (20–40% travel expected).
- ITIL Foundation Certification (Incident, Problem, Change Management best practices).
