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Wipfli is looking for an IT Helpdesk Intern to provide customer service support for basic hardware and software issues to Firm associates.

Requirements

• Familiarity with Windows OS and Microsoft Office Suite.
• Prior experience with computer systems or help desk support is a plus.

Responsibilities

• Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues.
• Record all actions, communications, and resolutions for issues being investigated in appropriate systems.
• Acquire and maintain knowledge of Firm systems and support policies and procedures.
• Review and maintain documentation and knowledge base.

Other

• Currently pursuing a degree in Information Technology, Computer Science, or Networking (Sophomore or Junior preferred).
• Strong organizational and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Must be legally authorized to work in the United States on a full-time basis upon hire.
• Wipfli will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status).