ASML US is looking to support and maintain organizational computer systems, laptops, desktops, and peripherals to ensure optimal workplace performance.
Requirements
- Proficiency in network communications, MS Office, O365 and Windows.
- Microsoft/A+ or Networking+ Certification a plus.
- Experience in the use and support of imaging, remote access and knowledge of phone system support is required.
- Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
- Strong knowledge and experience with computers and Windows operating systems.
- Experience with computer build out and setup; imaging, application installs and configuration.
- A solid understanding of PC compatible hardware.
Responsibilities
- Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones.
- Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN and other services.
- Follows all IT standard processes and procedures along with monitoring license compliance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
- Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
- Provides support of 7/24 Global Support process by serving as tier 1 first point of contact and owner of problem/incident.
Other
- High School diploma, Bachelor’s degree or equivalent experience.
- Bachelor’s degree with two years relevant experience.
- Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
- Must possess a strong customer-centered philosophy.
- Excellent written and verbal communication skills.
