PGLS is looking to solve the problem of designing, deploying, and supporting its infrastructure and core IT systems, while also providing technical support to end users and ensuring the security and compliance of its systems.
Requirements
- Deep familiarity with Microsoft 365, Azure AD, Intune, and device compliance tools.
- Working knowledge of networking, firewalls, and cloud infrastructure concepts.
- Experience with PowerShell or scripting languages for automation and configuration.
- Experience with endpoint detection & response (EDR/XDR) or vulnerability management tools.
- Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk.
- Understanding of Zero Trust principles and least privilege access models.
- Experience supporting security-related controls or remediation.
Responsibilities
- Provide direct support for end users alongside the support team.
- Design and maintain systems across Microsoft 365, Azure AD, Intune, VPN, backup, and network access tools.
- Support incident resolution and root cause investigation in collaboration with the support team.
- Lead root cause analysis and remediation of infrastructure-related problems.
- Automate repetitive IT tasks using scripts, deployment tools, or configuration templates.
- Act as technical lead for application deployments, infrastructure upgrades, and decommissioning efforts.
- Monitor infrastructure systems for availability, patching, and security.
Other
- 5+ years of experience in IT support and systems engineering roles.
- Excellent communication and service orientation.
- Strong documentation and audit-readiness mindset.
- Comfortable collaborating with managed service providers and internal stakeholders.
- Build trust by delivering consistent, reliable, and transparent technical support.
