Provide excellent customer service to end users for basic troubleshooting with hardware and software.
Requirements
- Minimum 12 months helpdesk experience required.
- Experience using a ticket management system for time tracking and task management.
- Must have familiarity with Active Directory, knowledge of Microsoft operating systems and software.
- Experience with Cisco Meraki equipment a plus.
Responsibilities
- Provide training for end users on technological tools and hardware.
- Configuration and resetting of network accounts.
- Provision, install, configure and maintain end-user’s desktops, laptops and mobile devices.
- Maintain documentation of issues and resolutions.
- Prioritize and escalate problems as required to the appropriate IT Team members.
- Serve as the first point of contact for customers seeking technical assistance in person, by email, over the phone or ticketing system.
- Troubleshoot desktops, laptops, printers and all other devices.
Other
- Oral Communication – Speaks clearly and persuasively; listens and requests clarification as required.
- Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
- High School or better.
- 1 year: Helpdesk experience
