ICI is seeking an intern to support IT operations and contribute to technology and AI-related projects, aiming to enhance productivity, automation, and user experience across the organization through AI.
Requirements
- Basic understanding of computer systems, networks, and troubleshooting techniques.
- Curiosity about AI technologies, automation, and digital transformation.
- Familiarity with Windows and/or macOS environments.
- Coursework or personal projects involving AI, automation, or programming are a plus.
Responsibilities
- Provide technical support to staff for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of computers, printers, and other IT equipment.
- Help manage user accounts, permissions, and access controls.
- Support the IT team in troubleshooting and resolving helpdesk tickets.
- Participate in system upgrades, software installations, and cloud service initiatives.
- Document IT procedures and maintain inventory and knowledge base records.
- Collaborate on IT projects involving automation, AI tools, and data analytics, such as: Exploring use cases for Microsoft Copilot, Power Automate, or other AI assistants.
Other
- Over a two month period from June-July, this internship will offer hands-on experience in a dynamic environment.
- The ideal candidate is eager to learn, detail-oriented, and excited to explore how AI can enhance productivity, automation, and user experience across the organization.
- Strong analytical, communication, and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Currently pursuing an undergraduate degree in Computer Science, Information Technology, Data Science, or a related field.
