The company is looking to embrace change to align with best practices, automation and enhanced technological efficiency through innovative hardware and software solutions. The IT department is navigating the path towards increased efficiency and needs assistance with real-world challenges and ongoing evolution.
Requirements
- Using tools like Microsoft Word and Excel, perform various documentation and directory/ list clean-up tasks
- Assist in the development of an internal IT dashboard to provide insight into key IT metrics and analytics
- Participate in system migration projects
- Research, compare and present findings on hardware and software solutions
- Create user guides and training materials for firmwide software rollouts
Responsibilities
- Assist with the resolution of incidents that are escalated to the internal Service Desk from our external help desk provider.
- Compose communications for firmwide dissemination regarding software updates. Service interruptions and planned maintenance windows
- Contribute to ongoing user education via written and video mediums
- Assist in the documentation of internal IT processes and solutions
- Assist in management, tracking and deployment of IT assets across the firm
- Asset database clean-up
- Assess equipment for repair, replacement and disposal
Other
- IT Helpdesk Operations
- Professional Communications for IT
- IT Asset Management
- Special Projects
- A dynamic, relationship-focused culture
