BWXT is seeking an IT Intern to extend 1st and 2nd level support to local and remote end users, addressing issues that require thoughtful evaluation and problem-solving to ensure customer satisfaction.
Requirements
- Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications.
Responsibilities
- Installs, relocates, and/or upgrades PC hardware, software, peripherals, and other devices to satisfy business and/or end-user requirements.
- Provides 1st and 2nd level Service Desk support to end users for PC and software related issues.
- Maintains computer cabinets, storage rooms, and PC/Laptop/peripherals/parts inventory.
- Ensures effective communication between desktop support team and the rest of the IT organization, including status reports of projects and/or systems issues.
- Provides, configures, troubleshoots, and tracks company smartphones and broadband devices.
- Performs PC refresh planning and execution.
Other
- High School Diploma with current enrollment and completed college coursework in Information Technology.
- Demonstrated ability to manage priorities and handle multiple tasks successfully.
- Must possess excellent written and oral communication skills.
- Demonstrated ability to handle multiple complex situations independently.
- Ability to develop effective working relationships with customers, co-workers and Administration.
- Ability to make contacts with other departments, requiring tact and judgment to ensure effective support.
- Must be a U.S. citizen with no dual citizenship.
- Ability to obtain and maintain a DOE security clearance is required.
