The Business Technology - Intern provides service and support for applications and systems under the direction of the Service Desk Supervisor. This position may work directly with internal customers as well as the business technology team.
Requirements
- Some education completed in pursuit of Information Technology or Business Degree
Responsibilities
- Research documented items to find potential solutions to incidents and service requests.
- Log activities in appropriate service monitoring system.
- Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method as assigned.
- Enters or updates call information into the tracking system.
- Resolves customer call issues.
- Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures under the direction of a Service Desk employee.
- Follows up in a timely manner to ensure customer satisfaction.
Other
- Customer service experience is preferred
- Travel: 15%
- Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.
- Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.
- Interacts with customers in a courteous and professional manner.
