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Johnson & Johnson Technology (JJT) needs to lead the enterprise-wide design organization to craft innovative digital experiences and capabilities that are relentlessly people-centric, shaping the future of healthcare by unlocking the power of people, technology, and insights.

Requirements

• 15+ years of experience in user experience design, interaction design, or related roles, with at least 5 years working with or leading Experience Design teams and managers.
• Advanced knowledge of information architecture, interaction design, and user-centered design principles.
• Experience leading design capabilities in a product-focused technology organization.
• Experience crafting shared platforms, service-based teams, or Centers of Excellence.
• Ability to simplify complex concepts for non-technical audiences.
• Intellectual curiosity and awareness of industry trends in digital experience design.
• Ability to lead projects, strategic supplier RFPs, and manage digital products

Responsibilities

• Lead a multi-faceted team of XD professionals to build design artifacts: personas, customer journeys, service blueprints, prototypes, and storyboards.
• Oversee the development of journey maps, service blueprints, and experience frameworks across employee and customer touchpoints.
• Deliver and manage Experience Design Products and Solutions including the Global Design System and XD tooling.
• Build and scale a DesignOps function to standardize tools, manage staffing, and measure impact.
• Ensure digital accessibility principles are embedded in all design outputs.
• Operate as a strategic leader to drive the JJT XD strategy, service model, and roadmap in alignment with the JJT High-Performing Teams Operating Model.
• Define and evolve the enterprise experience design strategy in alignment with J&J’s business priorities and values.

Other

• A minimum of a Bachelor's Degree is required, preferably in any of the following: Interaction Design, Human-Computer Interaction, Technology, Engineering, Digital Product Management, or a related field/experiences.
• Proven success in shaping design organizations and building high-performing design teams.
• Strong blend of business strategy, technology experience, and human-centered design.
• Strong decision-making, consulting, and executive-level communication skills.
• Collaborative leader who influences results and builds strong, inclusive teams.