POET Biofuels is looking to resolve IT-related issues efficiently and effectively as the initial point of contact for all IT-related issues
Requirements
- A good understanding of client/server, web architectures and object-oriented technologies and internet applications
- Working knowledge of system development life cycle methodologies and Windows operating systems
- Knowledge of the basics of the Microsoft Office Suite and the ability to learn new programs.
Responsibilities
- Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile phones/tablets, desk phones, video surveillance systems and video conferencing equipment.
- Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
- Inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices.
- Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.
- Escalate server, network, compatibility, and design issues to the appropriate team member.
- Work with other team members to complete projects such as Wi-Fi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
- Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, updating and rebooting servers, server configuration, and maintenance responsibilities.
Other
- High school diploma or equivalent required.
- Junior or Senior-level student pursuing a bachelor’s degree in business, technology, science or related degree.
- Excellent communication skills and attention to detail.
- Excellent organization and time management skills with a sense of urgency that drives results.
- Ability to work in a team environment
