Thermo Fisher Scientific's SIS Service Delivery team aims to continuously fortify its relationship with the broader IT department, strengthen the value of the SIS team, and ensure alignment on essential needs to keep the IT infrastructure robust and efficient. This internship seeks to support these goals by providing practical experience in business analysis, strategic planning, and reporting.
Requirements
- Leveraging Generative AI for Performance Analysis and Decision Making
- applying basic statistical techniques
- Analyze Service Level Agreements (SLAs) and performance data
- leveraging Generative AI technologies.
- Analyze renewal rates and evaluate product performance
- developing questionnaires
- analyze, and interpret survey results
Responsibilities
- Assist Domain Experts in conducting business analysis across a fleet of systems, identifying trends, patterns, and insights using Generative AI.
- Collaborate with team members to create progress reports for specific projects, applying basic statistical techniques to present findings accurately and efficiently.
- Analyze Service Level Agreements (SLAs) and performance data to guide strategic decisions, aligning with the "Own Your Results" competency by taking accountability and exercising good judgment.
- Develop innovative solutions that enhance the customer experience by leveraging Generative AI technologies.
- Analyze renewal rates and evaluate product performance, identifying areas for improvement and providing recommendations for enhancing customer satisfaction.
- Conduct surveys by developing questionnaires and distributing them to relevant customers/collaborators.
- Collect, analyze, and interpret survey results, ensuring accurate reporting and highlighting key insights.
Other
- University student (bachelor’s or master’s).
- Excellent problem-solving and critical thinking skills.
- Willingness to learn, great work ethic.
- Ability to work independently and in a team-oriented environment.
- To qualify, applicants must be legally authorized to work in the United States and should not require sponsorship (current or future) for employment visa status.
