BXP is looking to fill support and project responsibilities within their Information Systems (IS) Department, specifically on the Technical Support and Infrastructure Services teams.
Requirements
- Possess a working knowledge of Windows 7 and Office 2010 and at least one software package in each of the following categories: word processor and spreadsheet.
- Strong knowledge of relational databases and accounting practices.
- Support the use of operating systems and software applications including, but not limited to, Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
- Support Active Directory including, but not limited to, documentation, and troubleshooting.
- Install new laptops, desktops, printers, personal device assistants and other peripherals.
- Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
- Establish new and innovative approaches to managing tickets on the ServiceNow platform.
Responsibilities
- Respond to requests for assistance in person or via remote support tools.
- Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
- Install new laptops, desktops, printers, personal device assistants and other peripherals.
- Support the use of operating systems and software applications including, but not limited to, Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
- Support Active Directory including, but not limited to, documentation, and troubleshooting.
- Work on project tasks related to updates, upgrades, and installations.
- Establish new and innovative approaches to managing tickets on the ServiceNow platform.
Other
- Currently performing coursework in Computer Sciences or a related field.
- Possess a service orientation and attitude in working with others.
- Be detail-oriented and methodical in solving problems and managing multiple projects.
- Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.
- Must be able to lift 30 lbs.
