Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The IT Software Applications Support Analyst position will be responsible for supporting the day-to-day operations of the IT software applications, monitoring software application system performance, troubleshooting issues, and ensuring the smooth operation of IT software applications & services.
Requirements
- 1+ years’ experience monitoring and troubleshooting payment/transaction-based software applications
- Read & understand SQL queries
- Create scripts in the shell of the operating system
- Experience working in a Microsoft environment: Windows, Azure, MSSQL.
- Analytical skills as they relate to data identification and mapping.
- Transmission protocols experience including FTP and SFTP
- Build basic SQL queries
Responsibilities
- Ensure availability and performance of high-volume software applications (24/7/365).
- Support all operational aspects of the Zelis payment software applications system, inclusive of monitoring the system to ensure accurate file import and export.
- Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed.
- Monitor the status of daily software Production schedules to achieve on-time, quality completion of shift processing.
- Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners.
- Continually monitor and maintain security measures of software applications.
- Ensures seamless software application system operations; inclusive of backend processing, payment routing, and processing and security measures.
Other
- Work shifts (includes nights, weekends, holidays) in a 24x7 environment
- Healthcare and/or Payments experience a plus
- Workload automation and scheduling tools such as Automic or other similar
- Basic knowledge of C
- Jira tracking
