AZDOT - IT Software ASSET Coordinator (Local Only/Onsite) needs to manage software acquisition, licensing, and asset management to ensure compliance and efficient use of software resources.
Requirements
- Familiar with IT ticketing, service desk, and asset management systems
- Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
- Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
- Familiar with a variety of IT concepts, practices, and procedures
- General knowledge of software licensing and asset management methodologies and tools
- Experience with ServiceNow and Google Suite
Responsibilities
- Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
- Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
- Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
- Manage, Maintain and coordinate software assets for existing approved software.
- Respond to requests for technical assistance via phone, chat or email for Software assets.
- Assist in facilitating software requests for existing approved software.
- Track and route problems and requests and document resolutions.
Other
- NEED LOCAL ARIZONA RESIDENTS ONLY
- No C2C available, no sponsorship available.
- Related experience and training in troubleshooting and providing customer support
- Knowledge and experience of customer service practices, including communication skills.
- Ability to work independently and maintain levels of productivity
