The organization needs frontline technical support to manage and maintain its IT infrastructure, troubleshoot end-user issues, and ensure systems are up-to-date and secure.
Requirements
- Experience with Active Directory and Group Policy
- Proficiency with Windows 10/11, Active Directory, Microsoft 365, PowerShell and common IT tools
- Familiarity with patch management and endpoint security tools
- Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
- Experience with Firewall Platforms such as Sonicwall
- Experience supporting MacOS is a plus
- Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+)
Responsibilities
- Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
- Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive
- Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP
- Install, configure & perform system restores using Backup solutions (e.g. Veeam, Acronis)
- Install, configure and deploy new servers, laptops, workstations, hardware, and software applications
- Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues
- Regularly apply Windows and third-party software patches and updates
Other
- Must reside in Buffalo, NY (in office 5 days/week)
- Over 5 years of experience in an IT support role
- Strong troubleshooting and communication skills
- Detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.
