Bandwidth is looking for a Systems Engineering Manager to lead a team responsible for secure, scalable, and resilient infrastructure, ensuring alignment with business goals and user needs.
Requirements
- AWS, SaaS Ecosystem, Active Directory, Virtualization, Okta
- Active Directory and identity systems (e.g., IDaaS, group policy)
- SaaS administration and integration
- Scripting for automation (PowerShell, Bash, or similar)
- Virtualization (VMware or equivalent)
- Basic hybrid cloud support (e.g. Azure/AWS system administration)
- Endpoint management (JAMF, Intune)
Responsibilities
- Design, configure, and manage virtualized and cloud infrastructure, with an emphasis on reliability, automation, and scalability.
- Implement and maintain server infrastructure, including physical and virtual environments, OS configuration, and hardware support.
- Develop and document SOPs, playbooks, and runbooks to ensure consistent operations and knowledge sharing.
- Use scripting (e.g., PowerShell, Bash) to automate tasks, resolve issues, and improve system efficiency.
- Manage and support enterprise tools such as JAMF, Intune, Active Directory, and IDaaS platforms, including SaaS integrations.
- Advocate for and implement secure practices, including patching, hardening, and incident remediation.
- Provide tier 2 and 3 support to internal helpdesk teams and end users as needed.
Other
- Lead a team of systems engineers, setting clear expectations, coaching performance, and conducting regular reviews.
- Foster a culture of collaboration, accountability, and continuous improvement across the engineering team.
- Act as a liaison between engineering and internal stakeholders to ensure alignment with business goals and user needs.
- 6 years IT, with 2+ years in a leadership or mentorship capacity
- Bachelor's degree or equivalent relevant experience
