Austal USA is looking to solve the problem of providing effective IT support to its end users, including troubleshooting and resolving technical issues with workstations, printers, cellular phones, tablets, business systems passwords, email, standard windows applications, MS Office applications, internet and network connectivity, and other business systems.
Requirements
- Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required.
- Basic experience working with and troubleshooting mobile devices (Apple iOS)
- Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP.
- A+ or N+ certifications preferred.
- Ability to troubleshoot and repair issues in a timely fashion.
- Ability to prioritize work flows.
- Excellent organizational skills and ability to work independently or on a team.
Responsibilities
- Respond to phone calls, email, chat, and/or web Helpdesk tickets to provide basic troubleshooting of: Workstations, printers, cellular phones, tablets, business systems passwords, email, standard windows applications, MS Office applications, internet and network connectivity, and other business systems that support business needs.
- Configure and perform installation and configuration of workstations, network printing devices, peripherals, and software as applicable.
- Use remote control tools to provide remote end user assistance.
- Respond to Helpdesk tickets in accordance with approved work flows, IT policies and procedures.
- Assign precedence to high priority items to conform with service level agreements.
- Perform research and problem resolution using knowledge base and best practices.
- Document Helpdesk ticket repairs and resolutions upon closure.
Other
- Associates degree preferred.
- Minimum 0-2 years Helpdesk experience and systems support desired.
- Must have the ability to bend, squat, stoop, crawl, and kneel.
- Must be 18 years of age or older at time of application
- Able to provide proof of US Person Status
