GeneDx is looking to improve its IT service capabilities by supporting IT Services Management (ITSM) Products and engineering improvements to ITSM environments through enhanced user experience and automation.
Requirements
- Experience designing, implementing, and improving IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or ZenDesk.
- Experience ensuring comfort with multi forest Microsoft Active Directory, Microsoft Azure Active Directory in hybrid environments, and OpenLDAP integrations.
- Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow.
- Experience with designing, modifying, developing, writing, and implementing software programming applications.
- Expertise with hybrid Microsoft enterprise infrastructure design and support.
- Experience in compliant environments, including HIPAA and/or HITRUST.
Responsibilities
- Develop, maintain, develop, and enhance applications on ServiceNow platform including, but not limited to, ITSM, SPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, custom application development, etc. using an Agile approach.
- Create and present and implement ideas on how to improve processes and procedures involving IT Service Management improving end-user experience.
- Deploy, maintain, and audit IT managed SaaS applications leveraging SSO, Just-in-Time-Provisioning, ensuring compliance and adherence to document retention requirements.
- Partner with other application owners enabling SSO and Just-in-Time-Provisioning for SaaS applications using SAML/Azure AD.
- Develop and integrate Hub and Spoke features in IT Service Management to service account creation/management as well as group assignment in AD/Azure AD to automate those processes.
- Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.
Other
- Effective communicator of technical issues and solutions to multiple organizational levels internally and externally.
- Ability to stand, walk, and sit for extended periods.
- The employee must occasionally lift and/or move up to 10 pounds.
- Work is primarily performed in an office setting with a typical climate-controlled environment or at home (work from home).
- Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.
