Point72's Technology group is constantly improving its company's IT infrastructure, positioning them at the forefront of a rapidly evolving technology landscape. The IT Service Management (ITSM) team needs to design, develop, and implement solutions on the ServiceNow platform to enhance IT service delivery and support the transition to a new service management platform.
Requirements
- Proven experience as a ServiceNow developer/engineer, with a strong track record of successful ServiceNow implementations, including scripting, UI policies, business rules, and client scripts
- Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services
- Experience with Devops tools and engineering frameworks such as CI/CD Pipelines, code repo tools like Github, and code quality tools such as sonarqube
- Familiarity with ITSM processes and frameworks such as ITIL
- Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
- Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
Responsibilities
- Support the transition to a new service management platform
- Design, develop, and implement custom applications and integrations on the ServiceNow platform to meet business requirements.
- Configure ServiceNow modules, workflows, and user interfaces to optimize functionality and user experience.
- Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration tools.
- Identify opportunities for automation within ITSM processes and implement solutions using ServiceNow capabilities.
- Provide technical support and troubleshooting for ServiceNow-related issues, ensuring timely resolution and minimal disruption.
- Create and maintain technical documentation, including design specifications, test plans, and user guides.
Other
- Bachelor’s degree in a technology related field or a minimum of 5 years of relevant recent experience
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and strong attention to detail
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
- Commitment to the highest ethical standards
