CACI is seeking an experienced Enterprise ITSM PowerBI Developer to transform complex ServiceNow and IT Service Management data into actionable visual intelligence through sophisticated dashboard development, enabling data-driven decision-making to optimize service delivery and operational performance.
Requirements
- 5+ years of experience developing Power BI reports, dashboards, and data models
- 2+ years working with ServiceNow data structures and ITSM processes
- Proficiency with tools such as Power Query (M language), DAX, and SQL for transforming and shaping API-delivered data.
- Hands-on experience creating and consuming REST APIs or OData endpoints to connect Power BI with external data sources.
- Experience implementing data refresh mechanisms and gateway configurations
- Familiarity with authentication methods used for API access (OAuth 2.0, API keys, Azure AD tokens, etc.).
- DoD 8570/8140 baseline certifications (e.g., Security+ CE, CASP+, CISSP, etc.)
Responsibilities
- Design and develop interactive Power BI dashboards that visualize key ITSM metrics and KPIs from ServiceNow or other source data
- Create complex data models and write DAX formulas to transform raw data into meaningful business intelligence
- Implement automated data extraction, transformation, and refresh processes to ensure timely reporting
- Maintain governance standards for BI assets while ensuring data accuracy, security, and proper access controls
- Troubleshoot data connectivity issues and optimize dashboard performance for enterprise-scale implementation
- Document data models, dashboards, and processes to facilitate knowledge sharing and solution continuity
- Implement row-level security and establish proper data hierarchies to ensure appropriate information access across organizational roles
Other
- Ability to obtain/maintain DoD Secret Clearance
- 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
- An active DoD Secret or higher clearance
- Experience supporting DoD or Department of the Air Force user environments
- ITIL v4 Foundation certification (or higher)
