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Migrating IVR/VXML applications to cloud-native conversational AI platforms

Requirements

• Dynamics 365 Contact Center
• Google Dialogflow CX
• Kore.ai
• Amazon Lex
• IVR/VXML applications
• Cloud-native conversational AI platforms

Responsibilities

• Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex)
• Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications
• Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows
• Lead architecture design sessions and create high-level and detailed architecture diagrams
• Establish governance for development, deployment, and monitoring of conversational AI solutions
• Guide development teams on best practices for scalability, performance, and security

Other

• Lead architecture design sessions
• Guide development teams on best practices
• Establish governance for development, deployment, and monitoring