UBS is looking to drive product development and strategy by researching and analyzing customer behavior, pain points, and preferences to enhance satisfaction, increase engagement, and drive business outcomes for Wealth Management Americas (WMA)
Requirements
- Knowledge of user research and testing tools (e.g., Qualtrics, UserTesting /UserZoom, Maze)
- Knowledge of tools to manage work and collaboration (e.g., Jira, Gitlab, Miro, FigJam)
- Basic understanding of the wealth management industry
- Prior exposure to UX research a plus
Responsibilities
- Develop and maintain detailed user journey maps to visualize and understand the user’s experience across different touchpoints, regularly updating these maps to reflect changes and improvements for a seamless and consistent user experience
- Collaborate with cross-functional teams, including design, product, engineering and analytics, to understand perspectives to inform recommendations to improve journeys
- Map customer data, feedback, and analytics to journeys (e.g., NPS, CSAT, alignment with strategic OKRs)
- Work with UX researchers to conduct qualitative and quantitative research to gather valuable insights into Advisor and Client needs and pain points
Other
- Bachelor’s degree in Business, Marketing, Design Thinking, Customer Experience, or a related field
- Entry level
- Ability to collaborate with cross-functional teams
- Ability to work with a multi-disciplinary team of strategists, researchers, experience designers and analytics specialists
- Must be eligible to work in the United States
