The company is looking to optimize experience, drive process efficiencies, and reduce operating costs by implementing technology solutions within their digital workplace teammate support team. They are seeking an individual to develop and analyze solutions using the ServiceNow platform to address sub-optimal support experiences and identify opportunities for improvement.
Requirements
- Knowledge in information systems and ability to apply that knowledge in practice.
- Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
- 1-3 years of experience with low code or no code process development (ServiceNow Preferred) for ITSM, workflows, or related business operations implementations.
- Familiarity and experience with SDLC and Agile methodology, understanding the principles and framework of developing and implementing user stories.
- Business application testing experience.
- ServiceNow Certified Systems Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications.
Responsibilities
- Develops and analyzes solutions, collaborating with cross-functional teams, and making a real impact on our business operations.
- Gain hands-on experience in developing and analyzing solutions, collaborating with cross-functional teams, and making a real impact on our business operations.
- Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
- Analyzes possible solutions using experience, judgment and precedents.
- Experience participating in IT projects.
- Ability to communicate complex information in straightforward situations.
- Experience transitioning process improvements into technology solutions via automation or low code capabilities.
Other
- Motivated and detail-oriented process enthusiast and business application developer.
- Strong passion for technology and a desire to build a career in IT Service Management (ITSM) using the ServiceNow platform.
- Strong pension for data and how it can identify unseen problems, focus efforts, and help measure value opportunities and success.
- Ability to manage competing priorities.
- Ability to work independently or as part of a team.
