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Truist is looking to implement technology solutions that optimize experience, drive process efficiencies, and reduce operating costs within their digital workplace teammate support team.

Requirements

• Knowledge in information systems and ability to apply that knowledge in practice.
• Experience participating in IT projects.
• 1-3 years of experience with low code or no code process development (ServiceNow Preferred) for ITSM, workflows, or related business operations implementations.
• Familiarity and experience with SDLC and Agile methodology, understanding the principles and framework of developing and implementing user stories.
• Business application testing experience.
• ServiceNow Certified Systems Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications.

Responsibilities

• Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
• Analyzes possible solutions using experience, judgment and precedents.
• Developing and analyzing solutions
• Implementing technology solutions that optimizing experience, drive process efficiencies and reduce operating cost.
• Assessing and driving discussion around business processes to identify problems and opportunities for technology solutioning and product optimization.
• Transitioning process improvements into technology solutions via automation or low code capabilities.
• Business application testing experience.

Other

• Motivated and detail-oriented process enthusiast and business application developer.
• Strong passion for technology and a desire to build a career in IT Service Management (ITSM) using the ServiceNow platform.
• Ability to manage competing priorities.
• Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
• Ability to communicate complex information in straightforward situations.