Redwood Trust's mortgage product team needs support in the instructional design, analysis, and optimization of Sequoia loan products and operational workflows to improve product performance, client satisfaction, and operational efficiency.
Requirements
- Experience using AI driven tools ie: ChatGPT, to support product development, training material generation, and competitive analysis.
- Experience with data visualization tools such as Lucidchart, VISIO, or similar platforms.
- Excellent Microsoft Office skills (PowerPoint, Excel and Word).
Responsibilities
- Conduct first-pass competitor guideline comparisons and summarize differences.
- Monitor competitors' offerings and identify opportunities to expand or create new programs.
- Collaborate with cross-functional teams (credit, underwriting, compliance, technology) to document and refine product requirements.
- Standardize product training decks, quick-reference guides, and comparison charts.
- Help design scalable processes and product structures that align with regulatory and business goals.
- Create and maintain dashboards and reports to monitor KPIs and product health.
- Technical writing and illustrations through PowerPoint and email communications to support ongoing Redwood global training and Seller Specific training that support the company’s strategic initiatives.
Other
- 1+ years of experience in mortgage financial services, Jr Underwriting or processing background preferred.
- Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.
- Experience in project management and being able to work with multiple projects simultaneously.
- Bachelor’s degree in business, Finance, Data Analytics, or related field.
- The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors.
