Support the implementation of WMS software, Easy WMS, at customer sites across the US.
Requirements
- Knowledge of logistics and supply chain
Responsibilities
- Act as a liaison between the customer contact(s) on the project site and Interlake Mecalux departments to coordinate the implementation of the WMS software.
- Develop project timelines and budgets with milestone dates for completion of work.
- Meet with internal resources and customers to ensure project is completed according to schedule and according to our Company’s methodologies.
- Coordinate the work of Interlake Mecalux’s software project engineers and consultants, monitoring the completion of their work as the project progresses
- Meet with the customer to assist in their training and understanding of the WMS software.
- Write project reports, memoranda, and correspondence detailing project status and issues.
- Negotiate with the customer to determine the cost, terms, and conditions of change orders.
Other
- Customer Service Oriented – Experience in customer-facing roles and handling customers
- Ability to lead and coordinate diverse teams in order to achieve desired results.
- Professional communication skills, strong interpersonal skills, with the ability to negotiate in difficult situations.
- Fluency in English is required and fluency in Spanish valued.
- Availability to travel approximately 20% of the time.
