Case Status is seeking a Junior Software Developer to bridge the gap between software development and technical support, ensuring efficient and reliable solutions for clients and internal teams by troubleshooting and resolving software issues while also contributing to development.
Requirements
- Familiarity with one or more programming languages (e.g., Python, Java, JavaScript, C-Sharp).
- Basic understanding of databases (SQL or NoSQL) and APIs.
- Knowledge of debugging techniques and version control.
- Experience with ticketing/support systems is a plus.
Responsibilities
- Act as a second-line technical contact for escalated support cases.
- Investigate, reproduce, and resolve software issues reported by customers or internal teams.
- Assist in developing, testing, and maintaining software features and bug fixes.
- Write clean, efficient, and well-documented code under the guidance of senior developers.
- Contribute to code reviews, unit tests, and system improvements.
- Provide technical insights to non-technical stakeholders.
- Document troubleshooting processes, fixes, and technical FAQs for internal knowledge bases.
Other
- Professional experience in software development or technical support a plus.
- Strong problem-solving skills and attention to detail.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Eagerness to learn, adapt, and grow within a fast-paced environment.
- This role is required to be onsite at our office in Daniel Island, South Carolina.
