Red Hat is looking to solve the problem of helping customers be successful by using Red Hat products and services, and addressing their technical developmental and strategic business challenges.
Requirements
- Strong technical skills in computer science, IT, AI, or related fields gained through university programs, upskilling bootcamps, certificate programs, military experience, etc.
- Demonstrated experience applying technical, analytical, and problem-solving skills in an Enterprise IT-related project
- Direct experience with any of Red Hat products; Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, Red Hat AI platform, and related technologies is also preferred
- Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
- Motivation to engage in self-directed learning on new technologies
- Desire to be customer-focused, understanding customer needs and helping them achieve their goals
- Ability to work independently and collaboratively with internal teams and external customers
Responsibilities
- Learn all about Red Hat and how we support our customers to address their technical developmental and strategic business challenges with our portfolio and services
- Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team
- Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications
- Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities
- Shadow and assist more experienced Solution Architects as they deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects
- Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities
- Gain understanding of the processes and tools associated with enterprise-level solution architecture
Other
- Willingness to travel to customer sites depending on assignments and to work both in-person from a Red Hat office location and remotely
- Effective communication (written and verbal) and presentation skills
- Ability to work independently and collaboratively with internal teams and external customers
- Full professional proficiency in written and spoken English
- Desire to be customer-focused, understanding customer needs and helping them achieve their goals
