Canary Technologies is looking to improve its kiosk activation strategy by ensuring seamless on-site deployments and analyzing reservation data to handle all scenarios, ultimately transforming the guest experience in the hospitality industry.
Requirements
- Expert-level proficiency in Opera PMS as a power user with mastery of operations across all departments (front desk, housekeeping, accounting, reservations, night audit).
- Comfortable performing complex operations like managing shared reservations, setting up routing rules, handling multiple folios, processing refunds, and configuring rate codes.
- Deep understanding of hotel payment workflows is essential - including authorizations, settlements, deposit handling, and reconciliation processes.
- Experience handling the full spectrum of hotel scenarios including group blocks, room sharing, split payments, comp stays, day-use reservations, walk-ins, and complex corporate billing arrangements.
- Knowledge of hotel industry standards and brand requirements for guest check-in/check-out procedures, plus familiarity with common hotel integrations like key card systems, payment terminals, and channel managers.
- Comfortable adopting modern tech tools and workflows (Slack, Notion, documentation platforms) with the ability to communicate effectively with engineering and product teams.
- Experience with other PMS systems (Maestro, Infor, StayNTouch, Synxis) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS)
Responsibilities
- Analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules.
- Translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world.
- Getting hands-on with Opera PMS settings, testing kiosk hardware in our New York office, and being on-site during critical go-lives to ensure smooth implementations.
- Develop the playbooks that allow us to scale across different brands and property types, while training hotel staff to confidently support the technology.
- Own and drive the end-to-end onboarding process for kiosk properties—from qualification through post-go-live support.
- Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel.
- Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices
Other
- 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager.
- Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership
- Ability to travel 40-50% of the time for on-site implementations
- Certification in Opera PMS or other hotel systems
- Experience training hotel staff on new technology implementations
