The Global People Operations team at Meta is looking to solve the problem of outdated knowledge management systems by building and rolling out new AI-powered knowledge systems to improve employee experiences.
Requirements
Certification in knowledge management, AI/ML applications, and/or strategic planning methodologies
Proven track record of leading innovation projects involving AI, machine learning, or advanced analytics in enterprise environments
Demonstrated experience with AI-powered content management systems, natural language processing tools, or intelligent automation platforms
Proficiency in agile project management methodologies and experience managing ambiguous, evolving initiatives
Experience collaborating with engineering, data science, and product teams in time-sensitive technology environments
Experience with emerging technologies including voice interfaces, AR/VR learning platforms, or advanced data visualization tools
Knowledge of AI ethics, bias mitigation, and responsible AI implementation in HR contexts
Responsibilities
Create and implement AI-driven systems for finding and recommending knowledge, helping to uncover key insights across HR domains
Carry out strategic knowledge checks using predictive analytics to spot where we're missing information
Develop knowledge strategies based on different and changing scenarios to get the organization ready for new HR trends, policy changes, and shifts in business models
Lead innovative projects with multiple teams to bring together knowledge management with data, AI tools, and our content management systems
Help create smart content systems that use natural language processing to automate content creation, tagging, and optimization
Work with engineering to build AI-powered content personalization and dynamic knowledge delivery
Help design and test conversational AI for HR knowledge and employee self-service
Other
Bachelor's degree in a directly related field, or equivalent practical experience
10+ years of progressive experience in strategic program management
Advanced communication skills with proven experience in translating complex AI concepts for different audiences and drive organizational change
Experience leading globally distributed teams in innovation and technology adoption
Working understanding of big tech operational models, scaling challenges, and strategic planning processes
