Brillio is looking for an L1 Production Support Engineer to ensure the stability, performance, and usability of their clients' mobile applications across iOS and Android platforms, acting as the first line of defense for issue identification and resolution.
Requirements
- Hands-on experience supporting iOS and Android applications in production
- Strong debugging skills using Dynatrace, CloudWatch, and S3
- Experience with Postman for API testing and validation
- Familiarity with Adobe Analytics for user journey and behavioral analysis
- Working knowledge of version control systems (e.g., Git) and release management workflows
- Experience with ServiceNow or similar ITSM platforms
- Exposure to mobile performance testing tools (e.g., Xcode Instruments, Android Profiler)
Responsibilities
- Monitor and respond to production incidents for mobile apps (iOS and Android)
- Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace
- Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies
- Conduct performance testing and validation across mobile platforms
- Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace
- Use Postman to validate mobile API endpoints and troubleshoot integration issues
- Log and manage incidents via ServiceNow, ensuring timely resolution and documentation
Other
- Minimum 5 years of experience in L1 production support, ideally with mobile app exposure
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, shift-based or on-call environment
- ITIL certification or familiarity with ITIL processes
- Basic scripting or automation experience (e.g., Shell, Python)
