The American Red Cross is seeking a change leader to analyze, design, develop, and enhance business processes to support the implementation of a new Blood Management System, specifically in Immunohematology Reference Laboratories (IRLs) and/or Human Leukocyte Antigen (HLA) laboratory systems and processes.
Requirements
- Proficient in Teams sites and SharePoint using shared files (not local storage).
- Highly skilled in MS Word (templates), PowerPoint, Visio, and related tools.
- Strong problem-solving and analytical skills, including experience working with and analyzing large data sets.
- Familiarity with Instructional Design Development (IDD) format and SmartSolve (a plus).
- Will receive training in System 3 (Quality) as a Process Design Specialist for Procedure and Training Documentation Development.
- Experience working in an agile environment, with iterative review and documentation updates.
- Prior experience working in a 100% remote environment, collaborating effectively via Teams and SharePoint.
Responsibilities
- Lead Task analysis activities (aka process improvements and gap analyses between current processes and the desired to-be state), design new complex Lab Services (IRL and HLA) processes and procedures for Lab Services execution staff, and lead transition planning.
- Develop written procedures and training documentation for Lab Staff including collaborating with training development vendor, CGS
- Develop User Validation plans and lead UV events (as required).
- Support the business unit process re-engineering plans.
- Support implementation activities
- Conduct compatibility testing for organ and bone marrow transplants.
- Diagnose and manage HLA-related diseases.
Other
- Bachelor’s degree in Medical Technology, Science, Business, Engineering, or a related field (required).
- Minimum 7 years of related experience or an equivalent combination of education and related biomedical experience.
- Available to travel for user validation events during the project (typically 5–7 business days per event).
- Ability to work East Coast hours as needed.
- Excellent verbal and written communication skills; able to convey changes clearly to diverse audiences.
