Cloud Software Group (CSG) needs to help its customers adapt, transform, and meet the challenges facing modern enterprises across various cloud environments by leveraging its software franchises for data, automation, insight, and collaboration. The Lead Account Technology Strategist (ATS) will be responsible for driving customer success and adoption of CSG technologies, ultimately increasing value creation and customer retention.
Requirements
- Understanding of CSG’s competitive domain and technologies.
- Broad understanding of the following: DaaS / VDI, Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management , Data Analytics
- Strong understanding of business processes and their implementation into enterprise applications
- Ability to quickly grasp and distinctly explain technological and business concepts
- Possesses a high level of specialized sales and product solution knowledge
- 7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology
- Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS), Microsoft Certified Azure Administrator, or Azure Solutions Architect, AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, Updated Security Certifications
Responsibilities
- Develop a Cloud Software Group (CSG) technology roadmap to achieve customer's business and IT goals
- Identify opportunities that increase value creation
- Provide technical expertise that informs and impacts sales execution
- Develop value propositions essential to increased customer consumption and adoption
- Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors.
- Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle.
- Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process.
Other
- Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization
- Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals.
- Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally.
- Serve as an external spokesperson and evangelist for the company’s vision and associated technologies.
- Bachelor’s degree or equivalent experience required
