Hatch is looking to build an AI-powered sleep support chat that scales Hatch's sleep expertise to thousands of parents simultaneously, understanding complex sleep scenarios, aligning with Hatch's sleep philosophy, handling multi-turn conversations, and integrating with their IoT device ecosystem.
Requirements
- 7+ years Python development, 2+ years building production NLP(natural language processing)/LLM systems
- Expert with LangChain, prompt engineering, and orchestrating multi-agent LLM workflows
- Experience with Claude/GPT-4 APIs, AWS Bedrock, or similar LLM platforms
- Proven track record shipping conversational AI products that handled real customer queries at scale
- Build evaluation frameworks for LLM output quality
- Experience fine-tuning models or implementing RAG systems for domain-specific knowledge
- Worked with intent classification, entity extraction, and multi-turn dialogue management
Responsibilities
- Audit existing AWS Lambda prototype and identify technical gaps
- Review Hatch's sleep content library, device APIs, and customer conversation patterns
- Ship initial prompt improvements and establish baseline metrics for response quality
- Own the build-out delivering Phase 2 of AI Sleep Chat for Q2 2026 launch
- Build evaluation system for measuring response accuracy against Hatch's sleep philosophy
- Partner with sleep consultants to tune AI responses and establish guardrails
- Instrument logging/monitoring for intent recognition, response quality, and conversation outcomes
Other
- 16 weeks of fully paid parental leave
- 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners)
- Meaningful equity—you’re an owner here
- 401(k) match (no vesting schedule!)
- Remote office + monthly internet reimbursement
