Ensuring that the sites quality performance meets or exceeds the customer’s requirements and the needs of the Edwards onsite Team consistently, to provide a world-class product to its semiconductor customers
Requirements
5 years of experience using quality tools (i.e. documentation support, root cause analysis, 8D, process auditing, product inspection, process analysis, continuous improvement) in an ISO 9001:2015 environment
Edwards product family familiarity and able to speak/understand technical terminology
Knowledge and recent experience in customer relationship management, process auditing, compiling/analyzing/reporting performance data, leading process improvement initiatives, facilitating the completion/close out of 8D CAPAs
Strong communication skills both verbal and written
Able to remain calm in high stress situations and maintain professionalism
Responsibilities
Lead CQE will serve as primary POC and the face of Edwards on all quality related issues for internal and external customers driving quick resolution and mitigation
Lead will train, coach and develop his/her team to carry out all responsibilities of their role in their absence ensuring redundancy within the team and adequate coverage
Lead will drive the IKAT Global Quality Team collaborating closely with all internal departments to ensure investigations are thorough and resolve product/service quality issues raised by customers
Lead will own and drive all internal MQI alignment meetings ensuring each site globally is supported as needed, clearing roadblocks and helping mitigate delays on progress
Manages the ECN program including tracking, ensuring ECN material is uploaded to customer portal, white papers are followed-up on and completed as well as owns all internal and external ECN review meetings
Serves as CMS technical support by helping resolve issues within the CMS system, trains and coaches new users if needed, and identifies system improvements whenever possible
Participates in product quality planning and control process based on customer’s specifications and requirements to ensure the voice of customer quality shapes the process
Other
Bachelor’s Degree in Science/Technical Discipline preferred, not required
Able to effectively communicate with individuals at all levels internally and externally
Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation
Respectfully takes direction from manager; other duties as assigned
Self-directed, experienced leader with excellent communication and customer service skills
