Agero is looking to leverage data to improve its understanding of Network supply and demand, identify operational inefficiencies, and drive business growth. The company aims to enhance its service provider network through data-driven insights and performance monitoring.
Requirements
- Proficiency in SQL and working with relational databases is required
- Experience with data management, specifically with validating and auditing data and reports from multiple systems
- Past experience with BI, Google Workspace, and CRM Tools
Responsibilities
- Develop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadership
- Implement real-time dashboards and reporting to track and assess Network performance against established metrics
- Analyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality, customer satisfaction, and provider satisfaction, identifying actionable insights for improvement
- Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers, enabling them to enhance their service delivery, optimize processes, and align more closely with organizational objectives
- Analyze the capacity of our Network, identifying gaps, weaknesses, and opportunities to improve operational efficiency and service quality, making recommendations for Network recruiting, retention, and optimization
- Leads test and pilots for process changes as a a result of analysis and communicates the results and recommendations to all areas of management
- Serves as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices
Other
- BA/BS Degree or equivalent experience.
- 5+ years of business and data analysis experience
- Excellent communication and presentation abilities
- Strong problem-solving skills and business acumen
- Demonstrated project and task management capability
