GM's Human Interface Design Studio is looking to shape the future of web and app experiences across General Motors and its marquee brands by hiring a Lead Design Researcher.
Requirements
- Mastery of generative and evaluative methods, with the ability to guide others in method selection, execution, and synthesis.
- Ability to direct and produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.
Responsibilities
- Lead research that supports our strategic vision across complex workflows and customer journeys.
- Develop and drive a shared research roadmap aligned with business priorities, ensuring high-quality execution across generative and evaluative studies.
- Design and lead mixed-methods research studies including live studies, unmoderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
- Guide your team in synthesizing insights and aligning research outcomes with business and design strategy.
- Partner with internal and external teams to integrate research with analytics, market data, and operational metrics.
- Communicate findings through high-impact presentations and visual storytelling.
- Contribute to the evolution of research workflows, governance, and standards across the organization.
Other
- Manage a small team of design researchers, providing mentorship and fostering excellence in research craft, strategic thinking, and cross-functional collaboration.
- Facilitate strategic conversations with senior stakeholders, translating research into actionable insights and durable decisions.
- Elevate the team’s storytelling and influence by crafting compelling narratives that shape product direction and business strategy.
- Proven leadership in managing and mentoring researchers, setting a high bar for research quality, insight depth, and strategic impact.
- Strategic thinker who translates research into product priorities, business opportunities, and cross-functional alignment.
- Strong collaborator with experience influencing product, design, engineering, and business partners.
- Growth mindset and adaptability in a fast-paced, evolving environment.
- Represent the voice of our customers in strategic planning and product development.
- GM does not provide immigration-related sponsorship for this role.
- This role is categorized as remote.
