Cat Digital is looking to build industry-leading digital solutions for customers and dealers, leveraging data, technology, advanced analytics, telematics, and AI. The specific problem this role addresses is the need for a best-in-class digital shopping experience for Caterpillar's largest customers, focusing on critical B2B eCommerce capabilities like Parts Catalog, Order and Invoice transactions, and the Punchout Experience.
Requirements
- Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
- Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
- Extensive experience of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
- Experience in digital product management, user experience, user research, digital strategy, or related function (typically 5+ years)
- Understanding of eCommerce best practices, digital consumer behavior, and industry trends
- Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps
- Experience applying human-centered design, lean innovation, or design thinking methodologies (typically 2+ years)
Responsibilities
- Manage the lifecycle of a product by leading multidisciplinary teams and providing vision on what is to be built, domain knowledge, and direction in alignment with Cat’s goals
- Take ownership for the success and quality of your product
- Manage complex initiatives with high value to the organization, including prioritization, roadmap definition, and elaboration of epics and features
- Represent the customer, interfacing and engaging directly with customers to develop deep understanding of their processes (triggers, steps, roles, outcomes)
- Help frame and plan new opportunities - articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered/mitigated
- Build tight collaboration and understanding of stakeholder needs and business goals – at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences
- Lead definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together
Other
- Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Superb communication, presentation, storytelling, interpersonal, and analytical skills
- Ability to work well within multiples teams including business/commercial partners, portfolio product managers, development, and field facing arms of an organization – aligning differing viewpoints and priorities & objectives along the way
- Strong accountability, planning, and organizational skills
