WorkHero is building the AI-powered back office for the skilled trades, starting with the $50B+ HVAC industry. Tens of thousands of small HVAC contractors are drowning in administrative work. Legacy software is clunky, full-time admins are costly, and owners spend over 20 hours a week on paperwork. WorkHero is changing that by autonomously handling back-office workflows.
Requirements
- 5+ years of software engineering experience with a track record of building and shipping production systems
- Strong full-stack fundamentals with a spike in backend & infrastructure. You’ve built scalable backend systems, but have also worked with modern frontend frameworks
- Demonstrated ability to own technical projects end-to-end from design through deployment
- Familiarity with AI & LLMs: You have worked with or experimented with LLMs and AI tools and are aware of how they are changing software
- Experience building workflow engines, orchestration systems, or event-driven architectures
- Hands-on experience working with LLM APIs or building AI-powered features
- Typescript Frontend & Backend with React & Koa in NodeJS
Responsibilities
- Design and build our workflow engine and platform core—creating scalable, event-driven systems that orchestrate complex multi-step workflows and AI-enabled automation for real-world business processes
- Architect and implement AI-powered systems—building robust integrations with LLM APIs, designing agent logic and prompts, and creating tools that blend human expertise with AI capabilities
- Partner with operations and product teams—translating business needs into elegant technical solutions and building internal tools that make our office managers more effective
- Own technical decisions in your domain—making architectural choices, balancing speed with quality, and contributing to engineering best practices as a foundational team member
- architect scalable backend systems
- build AI-enabled workflows
- create tools that supercharge our operations team
Other
- You're excited about building systems that blend human expertise with AI capabilities, and you want to be a foundational member of a high-growth startup.
- Strong product sense and communication skills: you understand user needs and can collaborate effectively across technical and non-technical teams
- Comfort with ambiguity and fast-moving environments: you thrive at early-stage companies where you might need to figure things out on your own and wear many hats
- Preference for those located in greater Boston area or willing to relocate
- Previous startup experience, especially early stage (pre-Series A)
