Salesforce is looking for a candidate to manage External Experience on help.salesforce.com and Agentforce experience on the Help portal, evolving and expanding into Agentforce technologies.
Requirements
- Overall at least 12 years development experience, with 5+ years in Salesforce
- 1 year working experience or familiarity with Prompt engineering
- Experience working with Apex, Experience cloud, Service Cloud, Javascript, Integration using Mulesoft and with SF to SF using APIs
- Strong understanding of microservices architecture and experience building scalable, maintainable systems.
- Object Oriented Programming concepts
- Experience with Agile software development and test-driven development.
- Experience with test automation using test-frameworks
Responsibilities
- Getting up to speed on internal processes related to code development, review, release and deployment.
- Understanding how Agentforce is implemented and contributing to team in building/configuring new features.
- Contributing to test automation strategy as required.
- Be the early explorer of new features launched by T&P and implement them for the Help Portal team
- Working closely with Enterprise Architecture team to get alignment on design and approvals from EARB, security, legal, etc
- Drive improvements in CI / CD pipeline
- Drive high bar for Observability / Monitoring for existing and any new feature launches
Other
- Interact with internal engineering teams in DET, Business and T&P across multiple timezones.
- Present the designs to internal/external groups and review designs of others
- Ability to lead projects and mentor developers in best practices.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
