Optum is seeking a Lead Software Engineer to lead and drive production support for critical Prior Authorization platforms including PAS & PANDA, ensuring the stability, performance, and modernization of their production systems.
Requirements
- 4+ in Pega platform development/support and administration
- 2+ with Microsoft Azure (e.g., App Services, Functions, Monitor, DevOps)
- Solid experience with observability tools like Splunk, App Insights, and Dynatrace
- Familiarity with GenAI tools (e.g., CoPilot, Splunk MLTK) & understanding of AI/ML concepts and experience applying them to operational use cases (e.g., anomaly detection, predictive alerts)
Responsibilities
- Lead support for Priority 1 Critical business applications like PAS & PANDA along with couple of P3 applications like RxAuth & PAHub, ensuring uptime, performance, and SLA adherence through Incident management and root cause analysis for P1/P2 issues, with a focus on proactive detection and resolution
- Own and evolve the observability strategy using tools like Splunk, Azure Monitor, and custom telemetry & drive the implementation of AI/ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
- Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
- Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
- Champion the use of Azure-native services and Pega platform capabilities to modernize legacy workflows
- Mentor junior engineers and foster a culture of operational excellence and continuous improvement
Other
- Bachelor's degree in computer science, Engineering, or related field
- 10+ years of experience in software engineering, with 4+ years in a production support lead or Service Level Owner role
- Proven excellent problem-solving, communication, and stakeholder management skills
- Flexible to work off hours including weekends in case of critical business issues (e.g., Priority 1 or 2 incidents)
- Experience in healthcare or pharmacy benefit management domains
