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Lead, Product Designer

ServiceTitan

$166,500 - $222,700
Aug 22, 2025
Remote, US
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ServiceTitan is looking to solve real-world problems in the home services industry by bringing innovative and delightful solutions to traditional problems and workflows through a class-leading SaaS product with desktop, tablet and mobile touchpoints.

Requirements

  • Experience designing a modern SaaS or enterprise platform or one comparable
  • An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
  • Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
  • A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
  • Experience collaborating with other designers to build a cohesive product

Responsibilities

  • Develop deep expertise across multiple product's problem areas
  • Quickly prototype solutions to visual and interaction problems
  • Talk to users and understanding their problems and current pain-points
  • Design experiences that are simple, elegant, and solve real problems
  • Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
  • Validate product ideas through experimental design and research approaches.
  • Review product design work and give constructive feedback.

Other

  • Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
  • Help more junior designers develop empathy for our users and advocate for our users’ needs
  • Represent our users in product strategy and roadmap discussions
  • Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team.
  • Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale